FAQ's

What types of products do you offer?

We specialize in a stunning collection of stylish and durable faux leather totes. Our products are designed to elevate any outfit while providing practicality for everyday use.

What are the key features of your totes?

Our totes are crafted with exceptional attention to detail, featuring secure zip enclosures and refined finishes. These design elements ensure both functionality and style, making them essential accessories for the modern wardrobe.

What is your return policy?

We have a 10-day return policy, which allows customers to request a return within 10 days of receiving their item. To be eligible for a return, the item must be unworn, unused, and in its original packaging.

How can I initiate a return?

To start a return, please contact us at totespk19@gmail.com. Once your return is accepted, we will provide you with the necessary shipping address for the return.

How long does it take to process a refund?

Refund requests will be processed within 2 working days after we receive the returned products. You will be notified once we have inspected your return and whether the refund has been approved.

Are there any items that cannot be returned?

Yes, we cannot accept returns on sale items or gift cards. Please ensure that you review your purchase carefully before finalizing your order.

What should I do if I want to exchange an item?

The fastest way to ensure you receive the desired item is to return the item you currently have. Once the return is accepted, you can make a separate purchase for the new item.

Do you offer international shipping?

Currently, our shipping policy is focused on domestic orders. Please check back for updates regarding international shipping options in the future.